Thank you for your purchase and we hope you are very happy with your item. If you have any issues with your order, please contact us at firstname.lastname@example.org and we will attempt to resolve your issue.
Please see below for more information on our return policy.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Arrow Ridge Design Co
100 Old Cherokee Rd
Ste F, Box 372
Lexington, SC 29072
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return, inspecting the condition of your item, and determining your reason for return, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
- Any worn, washed or used item. The trying item on for size is allowed except for any sealed goods.
- We do not accept any returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
For defective or damaged products, please contact us at the customer service number below to arrange a full refund or exchange.
- Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- We do not issue refunds for wrong sizes, we offer exchanges only.
If you have any questions concerning our return policy, please contact us at: email@example.com